Frequently Asked Questions
To find where you can enter your course registration key, go to your “My Profile” page and scroll down. Once you’re registered to the system, the “My Profile” page is your login landing page. While you’re in the system you can find the “My Profile” link in the top navigation bar.
Courses are structured such that courses contain lessons and lessons contain topics. With the exception of test topics, all topics and lessons must be marked complete by the user. The Mark Complete button is located after topic and lesson content. The lesson “Mark Complete” button will only be visible when all topics contained in that lesson are complete.
- Wrong Key – You have entered the wrong key. Only the correct registration key will activate the “Register” button.
- Hidden Space – Check to make sure there are no spaces before or after your key.
- Wrong Key – You have entered the wrong key. Only the correct registration key will activate the “Register” button.
- Hidden Space – Check to make sure there are no spaces before or after your key.
On your “My Profile”page there is an “Edit My Profile” link located below your picture or avatar. Clicking this link will take you to the page where you can edit your profile, change your password etc.
On your “My Profile”page there is an “Edit My Profile” link located below your picture or avatar. Clicking this link will take you to the page where you can edit your profile, change your password etc.
Tools, Templates, Data Files and Roadmaps can be found by hovering over the “Resources” link in the main navigation menu.
On the login page there is a link to reset your password. Click the “Lost Your Password” link. Simply enter your email address when prompted and a password reset confirmation email will be sent to you. Confirm the email and change your password.
Yes,
Although our eLearning modules and quizzes are flash based, the system will run on ipads and mobile devices with the proper browser. If you wish to access the system via an ipad or mobile device, you will need to use a browser on your device that runs flash. There are several free and paid browsers available that will accomplish this. A couple free ones that we’ve tested and know work are:
- Puffin
- Photon
- Dolphin
You will simply need to download “Puffin Browser” for example from the app store or similar and use it like you would Safari or Chrome. The site is “responsive” and if you use a flash enabled browser you will be able to hear and see our eLearning modules.